10 Effective Ways to Reduce Costs in Your BPO Contact Center
Hodusoft
OCTOBER 19, 2023
million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Root causes analysis may involve investigating underperforming agents, inefficient processes, or technology issues.
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