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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Make use of predictive analytics to determine future costs based on historical data and trends.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Build a concrete vision of who will be interacting with your AI system, using data analytics to understand each audience persona. between now and 2028.