3CLogic

FEBRUARY 28, 2024

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Yet, while being of critical importance, the process of post-call notes is often repetitive and time-consuming. Strategies not centering around AI and automation are quickly neglected by executive leaders.

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Contact Center Average Handle Time APIs Customer centricity 59

CSM Magazine

NOVEMBER 14, 2023

Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today. About the Author Dave Hoekstra is Product Evangelist at Calabrio.

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Average Handle Time Customer centricity Coaching Self service 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today. According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator.

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Call Center Customer Support Customer centricity Contact Center 56