Why Do We Need AI? A Guide to Conversational AI in the Contact Center.
3CLogic
JANUARY 24, 2024
Are they met by long wait times and low-performing agents? In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. The response “I’m sorry your bank account got hacked.
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