Why Do We Need AI? A Guide to Conversational AI in the Contact Center.
3CLogic
JANUARY 24, 2024
In fact, Gartner predicts an $80 billion reduction in contact center labor costs by 2026, thanks to Conversational AI eventually addressing many of the mundane tasks live agents handle today. Imagine a scenario where a customer inquires about their bank account being hacked. The response “I’m sorry your bank account got hacked.
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