11 Must Know Call Center Terminologies- A Guide!
Hodusoft
MAY 10, 2023
However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026. Improved customer service: Knowledge of call center terminologies helps agents to better understand customer inquiries and provide accurate and relevant responses.
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