SharpenCX

NOVEMBER 21, 2019

The state of customer service sits at a standstill. Only, trying to run a successful contact center with decades-old methodologies simply won’t cut it next year. 2020 call center trends look to finally shake up the stale industry. 2020 call center trends look to finally shake up the stale industry.

Call Center 84

Call Center Contact Center Interactive Voice Response Self service 84

SharpenCX

NOVEMBER 21, 2019

The state of customer service sits at a standstill. Only, trying to run a successful contact center with decades-old methodologies simply won’t cut it next year. 2020 call center trends look to finally shake up the stale industry. 2020 call center trends look to finally shake up the stale industry.

Call Center 67

Call Center Contact Center Interactive Voice Response Self service 67

SharpenCX

NOVEMBER 12, 2019

Then she staffed up her customer service team to handle the imminent flow of questions and add-on orders. For more detail on the importance of these five metrics and how they impact customers, jump over here. Customer service metrics can be overwhelming. Customer Effort Score. And flat out confusing.

Metrics 64

Metrics Best practices Call Center Surveys 64