2025 Cloud contact Multichannel Surveys 
Lumoa
JUNE 23, 2021
However, as these contact centers that ran on legacy solutions and on-premise systems grow obsolete while the world hurtles to a cloud-hosted future expedited by the pandemic, the world has been witness to a new phenomenon called contact-center-as-a-service (CCaaS).
SharpenCX
MAY 11, 2021
And only 7% of contact center leaders anticipate going back to a traditional contact center model through 2025. Work with IT to send an annual (or semi-annual) technology survey to your team asking about the state and condition of their tech. Forrester research shows that remote work is here to stay.
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