What 2020 Call Center Trends Should Inform your CX Strategies? Our Magic 8-Ball Says These 7 Trends Will Give You a Competitive Edge (It is Decidedly so)
SharpenCX
NOVEMBER 21, 2019
Rather than putting more money and time into harvesting data and improving analytics tools, 2020 will be the year contact center leaders spring into action using the data they have. Current state, only 1% of contact centers believe their intelligence strategy is perfect. Increase the usability of data.
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