2024 Customer retention Self service Upselling 
JivoChat
MARCH 15, 2021
Benefits of Omnichannel Customer Service. According to a survey conducted by Aspect Software , businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t. Improves customer retention. Increases customer loyalty.
JivoChat
APRIL 13, 2021
While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Advantages Of Automating Customer Service.
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