Remove 2024 Remove Abandon rate Remove Multichannel Remove Surveys
article thumbnail

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. billion in 2019.