Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained
Netomi
AUGUST 31, 2022
If your company uses autoresponders, you may need to define a new KPI that measures “first impactful response time.” The average is 12h 10 min. Average Handle Time (AHT). What is a Customer Service KPI Dashboard? consumers have not seen any improvement in customer service over the last 12 months.
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