Remove 2022 Remove Abandon rate Remove contact center workforce Remove Service level
article thumbnail

Workforce Planning: How it Establishes Gold Standard Service

Playvox

Not enough scheduled agents will negatively impact service levels, while overstaffing is bad for the budget. What’s more, manual shift changes become much more complex when you service customers via numerous digital channels. Related Article: Is Your Organization Ready for the Top Contact Center Trends of 2022?