Voice Channel: What Are The Most Important KPIs And How To Improve Them?
NobelBiz
FEBRUARY 22, 2023
The Average Handling Time (AHT) Call centers are an excellent investment when it comes to customer care, whether you are assisting your staff or your consumers. AHT is an abbreviation for “Average Handling Time.” Data must be centralized: it is best to avoid switching platforms or transferring calls.
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