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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Striking a balance between quick issue resolution and maintaining service quality can be challenging.

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12 Actionable Strategies to Improve Customer Satisfaction in 2020

REVE Chat Blog

Deliver omnichannel support. In simple terms, omni channel customer support means “ be where your customers are”. How to increase customer satisfaction by delivering omni channel support. Connect with the customers in real time and reduce the average response time.