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Remove 2020 Remove Multichannel Remove Omni-channel support Related Topics
Multi-channel support Call flow Time management call center solutions Abandon rate Technical Support First call resolution CRM call center software Average Handle Time More Related Topics >
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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

FEBRUARY 29, 2024

Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. Customers today communicate through various channels, such as phone, email, chat, and social media.

Call Center 52
Call Center Abandon rate call center software Omni-channel support 52
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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

JANUARY 5, 2017

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Most consumers expect ready access to support or help.

Omni-channel support 38
Omni-channel support Customer Service Customer Experience Multi-channel support 38
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