Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.
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