2020 Abandon Call Benchmark Chatbots 
Fonolo
JANUARY 4, 2022
5 Popular Customer Service Benchmarks. On average, a 1% improvement in First Call Resolution (F.C.R.) billion in 2020, up 16.9% chatbots compared to 42% of media and communications companies. Ameyo estimated that by 2020, 85% of customer service interactions will be automated. Source: Bluewolf. Source: Forrester.
Fonolo
APRIL 4, 2023
Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) billion in 2020, up 16.9% chatbots compared to 42% of media and communications companies. will result in a $276,000 reduction in annual operational costs.
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