Remove 2019 Remove Abandon Call Remove Surveys Remove Virtual Agent
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2023 Customer Service Statistics for Contact Centers

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Source: Deloitte: Contact Center Survey Increasing customer retention by just 2% has a similar impact as decreasing costs by 10%. Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) billion in 2019.

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150+ Revealing Customer Service Statistics for 2022

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Source: Deloitte: Contact Center Survey. billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. 67% of customers will abandon their call if they can’t reach a customer support agent fast enough. 4 Tips to Reduce Abandoned Calls in Your Contact Center.