2019 Abandon Call Self service Virtual Agent 
Fonolo
APRIL 4, 2023
billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: Microsoft 30% of consumers say not reaching a real human is the most frustrating part of a bad customer service experience. Source: Microsoft 77% of consumers report having used a self-service support portal.
Fonolo
JANUARY 4, 2022
billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. 30% of consumers say not reaching a real human is the most frustrating part of a bad customer service experience. 77% of consumers report having used a self-service support portal. Source: Forrester. 30% of U.S.
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