2019 Abandon Call Sales Virtual Agent 
Fonolo
APRIL 4, 2023
billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. Source: PwC 69% of high-performing service agents actively look for situations to use Artificial Intelligence compared to only 39% of underperformers. billion in 2020, up 16.9% Source: Ameyo 30% of U.S.
Fonolo
JANUARY 4, 2022
billion in 2019. Nearly that many again have used a virtual agent or chatbot on their smartphone. 69% of high-performing service agents actively look for situations to use Artificial Intelligence compared to only 39% of underperformers. 4 Tips to Reduce Abandoned Calls in Your Contact Center. Source: Ameyo.
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