360Connext

NOVEMBER 16, 2018

One thing we predict will not change for a long time is the need to reduce customer effort. Customer Contact Week’s report is filled with great tips and facts to help you create better experiences. We’ve been talking about ways to reduce customer effort for a while now. Which will fade away?

Customer effort 120

Customer effort Journey mapping Wait times Customer centricity 120

360Connext

NOVEMBER 16, 2018

One thing we predict will not change for a long time is the need to reduce customer effort. Customer Contact Week’s report is filled with great tips and facts to help you create better experiences. We’ve been talking about ways to reduce customer effort for a while now. Which will fade away?

Customer effort 56

Customer effort Journey mapping Wait times Customer centricity 56

Comm100

AUGUST 21, 2018

This should be shorter than the average handle time of your live chat agents. According to Comm100’s 2018 Live Chat Benchmark Report , the average chat duration for agents is 12 minutes and 20 seconds.). Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Metrics 40

Metrics Chatbots Average Handle Time Wait times 40

Comm100

AUGUST 21, 2018

This should be shorter than the average handle time of your live chat agents. According to Comm100’s 2018 Live Chat Benchmark Report , the average chat duration for agents is 12 minutes and 20 seconds.). Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Metrics 40

Metrics Chatbots Average Handle Time Wait times 40