What’s Holding Back the Contact Center Industry?
Fonolo
OCTOBER 3, 2018
Contact centers are like people: We’re all at different stages, chugging along healthily but sometimes faltering along the way. As we begin to look back at 2018, one thing is becoming clear: Not every contact center is created equal. Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.
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