CSM Magazine

FEBRUARY 25, 2020

Artificial intelligence (AI) is proven to be a clear success factor when it comes to customer experience (CX) and is an important ingredient in the mix of contact channels. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. Virtual agents are quickly gaining in importance.

Virtual Agent 59

Virtual Agent contact center solutions Contact Center Cloud contact 59

NobelBiz

FEBRUARY 21, 2023

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. For example, when a call center agent is on-call, RPA bots may reply to common client inquiries, get relevant customer data, and route customer complaints to the proper agent, among other tasks.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52