2017 Abandon Call Abandon rate Metrics 
Talkdesk
MARCH 5, 2018
Sometimes those calls are abandoned. In this post, we’ll look at how Talkdesk calculates abandonment rate, give you benchmarking metrics for specific industries and walk through how your team can improve your abandonment rate to service customers better. Average Abandonment Rate.
Fonolo
SEPTEMBER 4, 2019
When it comes to metrics for tracking call center performance, service level is the undeniable king of the hill. It’s a measure of how quickly calls are answered by agents. The most typical target is “80/20” which means 80% of calls are answered within 20 seconds. The Case against Service Level as “North Star”.
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