Remove 2015 Remove CRM Remove Customer emotions Remove Multichannel
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How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

Journey discovery is the best approach to reveal the numerous paths your customers actually take, as they engage with your company across channels and over time. Engage leaders throughout the organization, across silos, as key stakeholders and collaborators to identify the most important customer journey(s) to model.

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Customers Want Better Customer Service…or Else!

Beyond Philosophy

consumers said they have stopped doing business with companies that blow it with Customer service. According to the 2015 U.K. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon. They evoke the wrong Customer emotions during the experience.