Remove 2015 Remove Cloud contact Remove Contact Center Remove contact center workforce
article thumbnail

6 Numbers To Keep In Mind For A Successful Contact Center

airespring

How effective is your contact center? Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. This is easy.