Remove 2013 Remove CRM Remove First call resolution Remove Quality management
article thumbnail

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Lauren Stafford is a Digital Publishing Specialist at Discover CRM. When purchasing a call monitoring solution…”. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution. @discover_crm. Craig Borowski. SoftwareAdvice. and the Office of the Mayor of Taipei.