Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments. Big Data is Getting Bigger.
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