2013 Analytics Call center experience Surveys 
Fonolo
NOVEMBER 17, 2020
ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. While 89% of contact centers measure the quality of voice, only 50% measure performance on digital channels, down from 61% last year. Is it the Voice Channel You’re Looking for?
CCNG
OCTOBER 19, 2022
of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5%
Expert insights. Personalized for you.
176 
Let's personalize your content