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Remove 2012 Remove Contact Center Remove Gamification Remove Quality management
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Generation Disruptor: Optimizing the Influence of Gen Z on Your Contact Center

Serenova

JUNE 20, 2019

We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. Performance management tools can help here.

Contact Center 40
Contact Center Gamification contact center solutions Benchmark 40
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Five Tactics to Retain Your Top Call Center Agents

NICE inContact

JULY 25, 2019

Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. and quality management products.

Call Center 56
Call Center Gamification Coaching Surveys 56
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