Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54