100+ Customer Service Statistics & Facts of 2019
ProProfs Blog
JUNE 14, 2019
The average wait time for a response on social media is nine hours. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012. 30% of US consumers rate chatbot interactions as “very effective” in dealing with customer service issues. CustomerBliss. American Express. American Express.
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