Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. The Inbenta Semantic Search Engine was first created in 2010 and was able to understand searcher intent and the contextual meaning behind customer’s searches rather than rely on keywords.

Engineering 109

Engineering Chatbots Self service Virtual Agent 109

Interactions

DECEMBER 18, 2019

It’s not often that rapidly forward-moving industries like customer experience and Conversational AI look back on the past (to be honest, there’s really just no time), but If you did, you would find that customer experience was way different 10 years ago. . Which takes us to 2019, which was a big step forward from what we saw in 2010.

Customer Experience 62

Customer Experience Chatbots Contact Center Virtual Agent 62

NICE inContact

SEPTEMBER 11, 2018

Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Decreased average handle time by 10 percent. Saving over $300,00 per year.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48