article thumbnail

Can Social Media Generate Revenue?

Brad Cleveland Blog

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. appeared first on Brad Cleveland.

article thumbnail

Can Social Media Generate Revenue?

Brad Cleveland Blog

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.

article thumbnail

Can Social Media Generate Revenue?

Brad Cleveland Blog

Royal Dutch Airlines (KLM) has been interacting with customers through social channels since 2010. They currently have a team of 150 agents dedicated to social interactions, operating 24/7 and supporting 14 languages. According to VentureBeat, they handle around 10,000 queries a day.