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Remove 2010 Remove Average Handle Time Remove Virtual Agent Related Topics
Strategic Value Cloud contact contact center solutions Wait times Chatbots Self service Consulting Customer Support Metrics Contact Center More Related Topics >
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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent.

contact center solutions 48
contact center solutions Cloud contact Contact Center Virtual Agent 48
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