The Definitive 2021 Guide to Customer Effort Score
Nicereply
JUNE 24, 2021
Created in 2010, the Customer Effort Score is fairly new to the scene but is becoming increasingly more popular. Long wait times, vague answers, and way too much back and forth. In 2010, a team of researchers at the CEB wanted to uncover the most effective strategies customer service teams used to build loyalty.
Let's personalize your content