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5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! This begins with greater training, better data management, performance feedback and technological tools.

article thumbnail

5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for

NobelBiz

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! This begins with greater training, better data management, performance feedback and technological tools.