5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! On the one hand, companies have gradually identified the most suitable cases for chatbots. They have set up more collaborations between chatbots and agents, helping the latter free up time to focus on higher value-added requests.
52 
Let's personalize your content