5 CX Trends for 2022: What Contact Center Leaders Need To Watch Out for
NobelBiz
FEBRUARY 22, 2023
In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! This begins with greater training, better data management, performance feedback and technological tools. On the one hand, companies have gradually identified the most suitable cases for chatbots.
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