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Contact Center Trends 2021: The CX Watershed

Fonolo

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. .

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The Importance of a Call Center for Financial Services

aircall

Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. In many ways, the customer experience is driving transformation within the financial services industry.