2019 in Review: Conversational AI and Customer Experience Trends
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DECEMBER 18, 2019
It’s not often that rapidly forward-moving industries like customer experience and Conversational AI look back on the past (to be honest, there’s really just no time), but If you did, you would find that customer experience was way different 10 years ago. . Contacting a business through a chat box or text message was rare.
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