Happy Employees Happy Customers: How to Stop Preaching About Building a People-First Culture in your Contact Center and Start Doing Something About it
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. In it, they found, investing in your employees has real bottom-line benefits for your business.
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