Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. We were all given a little empathetic medicine this year. Up from just 2.2%
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