Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Source: The Contact Center Satisfaction Index Mid-Year 2013.
Let's personalize your content