Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.
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