20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Educating on self-service results in a better customer experience.
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