20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Educating on self-service results in a better customer experience.
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