Avoid Seasonal Highs and Lows with These Customer Experience Tips
CSM Magazine
DECEMBER 12, 2019
trillion spent in 2007. The following are a few approaches that have worked successfully for many of my clients: Review/revise your IVR. If an interactive voice response (IVR) system is difficult to use, customers either hang up or zero out to an agent, raising inbound call volume and prolonging average handle time.
52 
Let's personalize your content