How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Across respondents, the average increase in software and hardware investment per agent next year was approximately $5,495, and the average increase in coaching and training investment per agent was $10,367.
52 
Let's personalize your content